Tag: servant leadership

  • The Feedback That Was Actually a Trap: Weaponized Coaching and the Illusion of Development

    The Feedback That Was Actually a Trap: Weaponized Coaching and the Illusion of Development

    There’s a moment in bad D&D campaigns when the GM grins too much. You know the look. The party just triggered something, maybe opened a door they weren’t supposed to, or used a clever workaround to bypass some elaborate puzzle, and the GM, instead of rolling with it, tilts their head and says, “Interesting.” That’s the moment you realize you’ve made a mistake. Not in the game. In trusting the GM. Because that smile? That’s the “this is going in the kill box” smile. And the only reason your character’s still breathing is because the plot isn’t done punishing you yet.

    That’s what fake coaching feels like in the workplace.

    It starts off warm. Encouraging. Your boss says they’re “invested in your development” and want to “help you grow.” It’s like they just pulled you aside in the tavern and offered you a side quest. You feel chosen. Important. Maybe this is it—your chance to level up, to finally get out of the hell that is middle-tier oblivion where your talents are wasted and your coffee goes cold before you remember where you left it. But instead of getting a magic item, you get assigned a “stretch project” with no guidance, no resources, and no context. And somewhere around hour fourteen of trying to decode the office spreadsheet equivalent of ancient dwarven runes, you realize: this wasn’t a gift. This was a test. And you are not supposed to pass it.

    This is what I call development theater—the illusion of mentorship with none of the substance. It’s the kind of thing that looks amazing in a quarterly report. “We’re committed to employee growth,” they’ll say, while quietly tossing people into career quicksand and blaming them for not building a ladder. And the worst part? You can’t even prove it. Because technically, they did coach you. They gave you feedback. They offered you opportunity. They gave you rope—just enough to hang yourself artistically, in the break room, next to a printout of last year’s mission statement.

    The TTRPG version of this is the GM who swears they’re “collaborative,” then turns every piece of your backstory into a trap. You tell them your character once abandoned a sibling in a burning village? Great. Now the final boss is the sibling, and no, you don’t get a redemption arc, you get stabbed with a flaming pitchfork while the GM does a bad voice and says, “This is what you deserve.” You thought you were building a narrative. Turns out, you were providing raw materials for a vengeance fantasy they’ve been workshopping since their sophomore year creative writing class.

    But let’s go back to the office. Because this isn’t just bad management—it’s a strategy. It’s called plausible deniability leadership. It’s what happens when someone wants you gone, but doesn’t want to look like the bad guy. So instead, they offer you “growth.” They suggest “areas for improvement.” They ask you to “stretch beyond your comfort zone,” while quietly collecting screenshots and calendar invites like evidence for a crime they’re planning to report after the fact. You’re not being coached. You’re being turned into a cautionary tale.

    And you start to notice it, too late. You start wondering why your emails are getting ignored. Why projects get reassigned without explanation. Why every compliment you get sounds like it came from an AI that only read the first paragraph of your résumé. You start to feel like you’re being haunted by a ghost version of your reputation. Like someone filed a secret report that says you’re “difficult to work with,” and now everyone’s treating you like a cursed item—technically useful, but risky to equip.

    Leadership theory actually has a name for the good version of this: Individualized Consideration, one of the pillars of Transformational Leadership (Bass & Riggio, 2006). That’s when leaders offer feedback and development tailored to each person’s goals, strengths, and needs. But there’s a dark mirror to this: Pseudo-Transformational Leadership (Bass & Steidlmeier, 1999), where the tools of mentorship get twisted into performance theater. It’s the difference between helping someone grow and using the language of growth to justify pushing them out. The difference between a GM saying, “Let’s explore your character’s fears,” and a GM saying, “Hey, I noticed your character’s afraid of drowning, so I made all the dungeons water now.”

    And no, it’s not just one bad boss or one bad GM. This happens in systems where psychological safety—the foundation of trust and learning on any team—is treated like a luxury add-on (Edmondson, 1999). The moment people start to feel like feedback is a setup, they stop trying. They shut down. They play it safe. They stop asking questions, stop offering ideas, stop rolling with disadvantage unless absolutely necessary. And then leadership turns around and says, “Why don’t we have more innovation around here?”

    Here’s the wild part: most of the time, the people doing this think they’re being kind. They think that by softening the truth, or sugarcoating the failure, they’re protecting you. They don’t realize that fake feedback is worse than silence. That pretending to help while secretly preparing your exit is like handing someone a parachute made of spaghetti. You’re not saving anyone. You’re just putting on a show before the impact.

    So here’s how we do it better.

    If you’re in charge of people—at a table, on a loading dock, in a customer service team in a crumbling office park built entirely out of sadness and reused drywall—then ask yourself: Is this feedback meant to help this person? Or is it meant to protect me from looking like the bad guy later? Because that’s the line. That’s the moment when you decide whether you’re going to lead with integrity or script a fake redemption arc just to cover your own plot holes.

    Be honest. Be clear. If someone’s not meeting expectations, tell them—with support, with context, with a plan. Don’t dress it up in “opportunities for growth” if what you really mean is “we’re already interviewing your replacement.” If you’re a GM and a player is being disruptive or needs to shift how they engage at the table, don’t write it into the story like some kind of Saw-style morality lesson. Talk to them. You are allowed to be direct. You are allowed to be kind without being vague. You are allowed to be uncomfortable if it means being real.

    Because people know. They always know. The party knows when the GM has it out for them. Employees know when they’ve been moved to the short bench. And when trust breaks—when the coaching turns out to be a trap, when the feedback was just foreshadowing—it doesn’t just ruin one person’s experience. It poisons the whole table. It tells everyone else that growth is conditional. That failure is fatal. That support is a trick.

    And once people believe that, you don’t get innovation. You don’t get loyalty. You get silence.

    You get a campaign where nobody tries anything bold. A job where nobody brings up new ideas. A team that’s still technically alive, but spiritually checked out, like NPCs waiting for the next cutscene.

    So if you’re going to be a leader, be one. Don’t hand people a torch just to light their fuse. Don’t offer them a side quest when you’ve already decided how the story ends. And don’t call it feedback if it’s really just foreshadowing.

    We already know the trap is coming. The only question is whether you’ll pretend it was part of our development plan all along.


    Citations:

    Bass, B. M., & Steidlmeier, P. (1999). Ethics, character, and authentic transformational leadership behavior. The Leadership Quarterly, 10(2), 181–217.

    Bass, B. M., & Riggio, R. E. (2006). Transformational Leadership (2nd ed.). Psychology Press.

    Edmondson, A. (1999). Psychological Safety and Learning Behavior in Work Teams. Administrative Science Quarterly, 44(2), 350–383.

  • Servant Leadership Isn’t About Being a Doormat, It’s About Being the Door

    Servant Leadership Isn’t About Being a Doormat, It’s About Being the Door

    Somewhere along the way, servant leadership picked up a reputation for being soft. Not thoughtful. Not strategic. Just soft. 

    People hear “servant” and picture someone running for coffee while everyone else gets to lead. Like the goal is to be so helpful that your own spine turns to Jello and your DMs become a dumping ground for everyone else’s problems. 

    That’s not servant leadership. It’s self-erasure with a to-do list. 

    When I was working on my Master’s, I ran into the same confusion. The term seemed cringe. It sounded like corporate double-speak for “do all of the emotional labor and never ask for a raise.” But then I read Leadership: Theory and Practice by Peter Northouse, and it started to make sense. The model isn’t about letting people walk all over you. It’s about helping them move forward without making yourself the center of every decision. 

    Servant leadership works because it’s built on actual accountability. You’re still responsible for the outcomes, you just don’t accomplish them by barking orders or hoarding control like a middle manager afraid of being replaced by someone with better time management and a decent pair of headphones. 

    Robert Greenleaf, who coined the term, said the real test of servant leadership is whether the people you’re leading grow. Not whether they hit their quarterly metrics or zero out their inbox. Whether they grow as people. That’s a hell of a bar, but it’s also the only one that matters if your leadership is supposed to mean anything after you’re gone. 

    When I owned a bike shop, I didn’t know Greenleaf from a bottom bracket. What I knew was that yelling never made a kid faster at fixing a flat, and micromanaging every tune-up left me too burnt out to deal with the stuff that actually mattered. So I taught. I handed people tools. I explained stuff once and then backed off. If they got it wrong, I coached. If they got it right, I said thank you and let them keep doing it. 

    I didn’t do that because I’m some visionary leader. I did it because it was the only way to make the chaos sustainable. It turns out that’s what servant leadership looks like in the wild. Not theory. Practice. 

    The same thing shows up behind the DM screen. You ever try to wedge your party through your genius three-act structure, only for them to adopt a stray grung, burn down your main plot hook, and spend an entire session trying to steal coins from innocent NPCs in a bar? That’s what happens when you treat leadership like control instead of support. 

    Good DMs build a world Great ones build a space where players feel like their decisions matter. They guide without choking the life out of the table. They create momentum, not mandates. 

    That’s servant leadership, too. 

    So no, it’s not about being a doormat, it’s about being the door. You dont get applause. You don’t get to be center stage. But you hold the frame. You let people move forward. And that matters. 

    If you’re leading because you want to be the smartest person in the room, servant leadership will frustrate the hell out of you. But if you’re in it to build people up and leave things better than you found them, then this is how you do it without turning yourself into a puddle of resentment and unpaid overtime. 

    And yeah, sometimes they forget to say thank you. Doors don’t get credit. 

    They just work.